However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: in some cases, the process times are slower, and it may take a little longer for your orders to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 72 hours from the order placing the date. Otherwise, the campaign will be considered completed. If your order delivery has started, then the delivery will be finished as soon as possible and no refunds will be issued once your order has started processing.
- Product not-as-described: such issues should be reported to our support department within 72 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints, which are based merely on the customer’s false expectations or wishes, are NOT honored. Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing from us.